Charming boutique hotel with rich history. The architecture radiates character, enhancing my stay. Room comfort stood out, featuring a cozy bed and fresh, clean linens. Enjoyed the pleasant outdoor sitting area. I appreciated the personalized attention from Gerardo, the manager, who served breakfast after hours and ensured all my needs were met. Despite the lovely experience, the spa service disappointed. Difficulty scheduling a massage tarnished that aspect. During my visit, the massage lacked some relaxing essentials like dim lighting and soothing music in the background. Additionally, the spa amenities were not accessible for long, which felt limiting. The breakfast selection needs improvement too, as options felt limited. If these areas were enhanced, the hotel would truly become a perfect getaway.

Opt for a room deeper in the building to minimize noise. Breakfast service improved when requested, as the manager is attentive to guests’ needs.

The architecture is stunning, but my first room was super noisy.

The Hungarian beef stew was a culinary revelation, and the stunning architecture made the experience even better! I was grateful for the attentive staff who helped move me to a quieter room.

The beautiful architecture adds a charming atmosphere.

Unfortunately, my stay was marred by several issues. The first room I was assigned had terrible soundproofing, allowing for every little noise from the lobby and street to interrupt my peace. I even had to change rooms due to this, but the second one wasn't much better. Additionally, the breakfast was disappointing. the juice tasted overly diluted, and the selection just didn’t live up to my expectations.

1) Charming architecture
2) Comfortable room
3) Excellent breakfast
4) Friendly staff

Couple looking for charm and comfort

The breakfast was really good and abundant, almost felt like a buffet of local flavors. The staff were super friendly and went out of their way to help with whatever we needed.

It wasn’t exactly cheap, but for what we got, it was acceptable.

I really enjoyed my time here. the king-sized bed was super comfy and the shower was honestly the best I've experienced in Ecuador. Plus, the spa offered a great steam room and relaxing full body massage that made unwinding easy. Just a heads-up, the breakfast could use a bit of an upgrade, but it didn’t put a damper on my stay!

great stay but breakfast could be better

The atmosphere was spacious and comfortable, ideal for relaxation. The location was fantastic, with easy access to local sights and a stunning mountain view. The staff provided excellent service, being extremely helpful during my entire stay.

The breakfast selection could use improvement.

This place suits me perfectly with amenities like free wi-fi, a relaxing spa, and a fantastic restaurant. Staff helped return my shower bag I forgot during my first stay. I recommend requesting a room deeper in the hotel for peace. I'm coming back for a business trip.

During my stay at Spa Mansion Santa Isabella, I appreciated its charming architecture and rich history, complementing my work trip perfectly. The manager, Gerardo, provided exceptional service, even personally delivering breakfast after hours. The hotel, centrally located, made exploring Riobamba effortless, and my double room was cozy, clean, and well-appointed, ensuring a pleasant experience overall.

Unique Stay with Wonderful Service

I enjoyed a lovely 3-night stay in a Matrimonial Suite. Gerardo, the manager, made sure I felt welcomed, even serving breakfast personally one morning. The charming architecture and central location made exploring Riobamba effortless. A lockbox in the room would enhance security for valuables.